Job Description

Job Description

Hybrid – Minimum requirement of 2 days per week in office

Primarily responsible for leading the overall service effort and day-to-day management of assigned low to mid-profile accounts. Oversees and assures quality control on all phases of production. Monitors job progress to ensure the meeting of clients’ expectations and goals. Reports to an Account Director or Sr. Account Director.

Responsibilities:

• Implementation of assigned objectives/strategies or of overall client program
• Work closely with Senior team members to determine client recommendations and solutions
• Provide in-depth follow-up, including checks mail reports, participation in production meeting to ensure job is on schedule, going one step further if job is mailing at night or on the week-end to confirm on-time delivery
• Check (pre-flight) art files before sending to printer, compare quote to artwork, check for web gap, missing fonts, postal regulations, mailability
• Create quotes and jobs in application software at varying levels of complexity
• Review hourly samples and printing proofs for accuracy
• Create production schedule for client review
• Develop mailing instructions for moderate program
• Independently review laser samples and printing proofs for accuracy
• Develop specs for quotes with varying degrees of complexity and supervision
• Create and coordinate production timeline with internal operations and vendors
• Attend press approvals
• Uses good judgment in all assigned client communications
• Assist with client and preproduction meetings
• Create invoice and billing documentation
• Oversee the implementation of accounts
• Write complex detailed data processing instructions, review data processing work for accuracy
• Assume responsibility for successfully executing assigned client specific projects/tasks based on direction from manager/director
• Other duties as assigned

Background/Skills Required:  

• Bachelor’s degree or equivalent combination of experience and college level coursework in related area (marketing, communications, advertising)
• 5 + yrs relevant experience in Account Service and/or Direct Marketing industry preferred
• Knowledge of laser print, data processing, lettershop and postal regulations
• Strong interpersonal, written, verbal communication and presentation skills
• Strong listening, interpretation and dictation skills
• Strong Microsoft Office applications (MS Word, Excel)
• Ability to work effectively in a cross functional dynamic team environment
• Ability to maintain positive, professional demeanor at all times
• Ability to meet deadlines while balancing multiple priorities
• Attention to detail, proofreading, problem prevention, identification and solution
• Ability to monitor and review work completed by others
• Ability to travel as required
• Ability to exercise good judgment and discern when to escalate potential problems
• Work involves frequent sitting, standing, light lifting (up to 25 lbs)

Additional Information

Epsilon at Our CORE

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.  For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.    

Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:

• Act with integrity. We are transparent and have the courage to do the right thing. 
• Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. 
• Innovate with purpose. We shape the market with big ideas that drive big outcomes. 
• Respect all voices. We embrace differences and foster a culture of connection and belonging. 
• Empower with accountability. We trust each other to own and deliver on common goals. 

Because You Matter  

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first.  Our benefits encompass a wide range of offerings, including but not limited to the following:  

• Time to Recharge : Flexible time off (FTO), 14 paid holidays 
• Time to Recover : Paid sick time  
• Family Well-Being : Parental/new child leave, childcare & elder care assistance, adoption assistance  
• Extra Perks : Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling  

Epsilon benefits are subject to eligibility requirements and other terms.  

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon .com to request an accommodation.

For San Francisco Bay and Los Angeles Areas : Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply. 

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