Job Description

We are a friendly, patient-focused private dental practice, and we're excited to welcome a warm, organized, and energetic Front Office Coordinator to our team! We believe in creating a comfortable and welcoming atmosphere for our patients, and we're looking for someone who shares our passion for providing exceptional care and service. 

As our Front Office Coordinator, you will be the first smiling face our patients see and the helpful voice they hear on the phone. Your role is vital in making sure our practice runs smoothly, from scheduling appointments to managing patient records and greeting patients as they walk in. You'll report to our Office Manager, supporting them in day-to-day operations and ensuring that our patients always have a positive experience. 

We're not just looking for someone with experience—we're looking for someone who is genuinely kind, enjoys helping others, and has a knack for keeping things organized. If you're someone who takes pride in your work, has a friendly demeanor, and loves interacting with people, we'd love to meet you! 

Dental Receptionist Duties & Responsibilities:

• Welcoming and greeting patients in the office.
• Scheduling or canceling appointments.
• Assisting patients with filling out paperwork.
• Getting the dental staff’s charts and daily routines ready.
• Keeping track of recent treatments and procedures and updating patient data.
• Setting up follow-up appointments and sending out phone reminders.
• Verifying payment methods and collecting money as necessary.
• Answering phones, photocopying, filing, and faxing are common.

Skills:

• Customer Service: Exceptional customer service skills with a friendly and welcoming demeanor as well as telephone etiquette.
• Organizational Skills: Strong organizational abilities for managing appointments and patient records. 
• Tech Savvy: Proficient in dental practice management software and basic office technology. 
• Problem-Solving: Ability to handle scheduling conflicts, patient inquiries, and billing issues efficiently. 
• Multitasking: Efficient at managing multiple tasks and maintaining a smooth front-office workflow. 

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