Job Description

Call Center Collections / Customer Service Representative - $16/hr

7350 Tilghman Street

Allentown, PA 18106

3rd floor

**WORK FROM HOME AFTER ONSITE TRAINING!**

**Advanced Microsoft Excel Skills Required!**

PERKS:

• Opportunity for bonuses and raises based upon performance.
• Full Health benefits after 45 days - Medical, Dental & Vision.
• Paid time off after 90 days.
• 401K.
• Tuition Reimbursement.
• Referral Incentive Program.
• Employee Discounts Program.

Job Summary: 

We are searching for polite, professional Call Center Collections / Customer Service Representative Agents to represent our clients professionally by providing remarkable service to their customers via phone. The Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. Agents will listen to customers to understand the reason for their call, address all inquiries and provide an accurate and efficient response.

Responsibilities: 

• Target Hire Date: September 23rd, 2024.
• Required work schedule is Monday to Friday , 9:00pm - 5:30pm.
• Paid Training is Onsite for 1 Week, Monday to Friday , 8:30am -5:00pm.
• Work at Home after onsite period. 
• Place outbound and answer inbound calls while communicating with energy and enthusiasm to customers.
• Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
• Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
• Meet department productivity and quality standards.
• Strive for first call resolution and take true ownership of customer needs and issues.
• Communicate and follow instructions for one call customer resolution.
• Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.

Skills Requirements: 

• At least 3 or more years Accounts Receivable, Collections, Dispute Resolutions experience required.
• Call Center experience and strong Customer Service experience required.
• Must be knowledgeable in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Must possess advanced skills in Microsoft Excel. 
  • Need to know how to perform VLookups, use formulas, pivot tables, and data visualization. 
• Strong Internet research skills with excellent PC literacy [G-Suite/Workspace].
• Strong written and verbal skills with consultative professional business acumen.
• Requires critical thinking & problem solving skills.
• Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
• Ability to multi-task and handle multiple priorities in a timely and efficient manner and meet appropriate deadlines.
• Be detail oriented, organized, ethical, responsible, & self-motivated.
• Able to work independently and use judgment to resolve both routine and non-routine issues.
• Ability to work in a fast-paced digital environment.
• Maintain accuracy and production standards.
• Proven ability to set goals and meet deadlines.
• Team oriented with a continuous improvement outlook.
• Adaptability to changing priorities and new challenges, with a proactive approach to learning and development.
• Physical attendance is key to success and necessary to meet objectives.
• Previous leadership experience is a plus!

Education Requirements: 

• High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.

Physical Requirements: 

• Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Speak, listen, type and/or sit for extended periods of time.

iQor is a managed services provider of customer engagement and technology-enabled BPO solutions. With 35,000 employees in 9 countries, we partner with many of the world's best-known brands to deliver aftermarket product and customer support solutions that span the consumer value chain, from customer care and receivables management to product diagnostics and repair services.Our award-winning technology, logistics, and analytics platforms enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for our partners across the customer and product life cycles.

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