Job Description

The Access & Capacity Consultant position is responsible for providing support to the hospital entities and physician organization by optimizing resource allocation and utilization, identifying operational bottlenecks, and developing strategies and sustaining capacity interventions in an effort to improve patient access.

The Access & Capacity Consultant is responsible for coordinating and managing process improvement initiatives through practical application of electronic health record (EHR) best practices while ensuring goals and objectives are accomplished within prescribed time frame and requirements. This position also functions as a trainer and advisor to clinical and operational leaders within the organization.

Requirements:

PEOPLE ESSENTIAL FUNCTIONS

• Effectively communicates with key stakeholders to obtain information and build consensus related to strategic patient access initiatives to support key decision making.

• Collaborates routinely with IT colleagues to investigate and resolve outstanding issues identified within the EHR.

• Develops strong relationship with operational leaders and physicians to effectively collaborate on patient access strategies; confidently communicates technical enhancements to improve patient access to these groups.

• Fosters positive team dynamics and communication within and between departments; participates in department process improvements related to patient access, as needed.

• Provides education and training of clients on the utilization and adaptation of EHR and access platforms and systems.

• Coordinates and facilitates access and capacity goals for a portfolio of ambulatory specialties and/or hospital services through template design management and optimization.

• Supports operational leaders by researching, collecting and analyzing clinic metrics and statistics to drive scheduling efficiency and process improvement.

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